RESTARTMILANO S.R.L.

General Terms and Conditions of Sale

E-commerce – Sale of lighting products

Rev. 2 – April 2026

1. Seller Identification Details

This e-commerce website is operated by:

RESTARTMILANO S.R.L.

Registered office: VIA DOMENICO SCARLATTI 40 – 20124 MILAN ITALY

VAT No.: 07527730969

Tax Code: 07527730969

Registration with the Milan Companies Register – REA No.: MI-1964854

Share capital: EUR 10,000.00 fully paid-up

Certified email (PEC): restartmilano@legalmail.it

Email: restart@restartmilano.com

Telephone: +39 02 29060749

(Hereinafter referred to as the “Seller”)

Legal references: art. 7 of Legislative Decree 70/2003; art. 2250 of the Italian Civil Code; art. 49, paragraph 1, letters b) and c), Legislative Decree 206/2005.

2. Scope of application

These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) govern the contractual relationship between the Seller and the customer (hereinafter the “Buyer”) for the purchase of design lighting products through the website www.restartmilano.com

These Terms and Conditions apply to all orders placed through the e-commerce website and are drafted in compliance with Legislative Decree 206/2005 (Consumer Code), Legislative Decree 70/2003 (Electronic Commerce) and EU Regulation 2016/679 (GDPR).

The Buyer is required to carefully read these Terms and Conditions before placing an order. Submission of the order entails full acceptance of these Terms and Conditions.

3. Product characteristics

The products offered for sale on the website are lamps and design lighting accessories. The main characteristics of each product (materials, dimensions, weight, technical specifications, images) are indicated in the relevant product sheet available on the website (art. 49, paragraph 1, letter a), Legislative Decree 206/2005).

The product images may not be perfectly representative of the actual characteristics (colour, dimensions, details) due to the settings of the device used by the Buyer. In case of doubt, the Buyer may contact the Seller before purchasing.

4. Purchase procedure and conclusion of the contract

The purchase procedure consists of the following technical steps (art. 12, paragraph 1, letter a), Legislative Decree 70/2003):

The Buyer selects the desired products and adds them to the cart.
The Buyer enters the required shipping and billing information.
The Buyer selects the payment method and shipping method.
The Buyer views the order summary showing the total price including taxes and shipping costs, and may correct any input errors before confirmation (art. 12, paragraph 1, letter c), Legislative Decree 70/2003).
The Buyer confirms the order by clicking the purchase button entailing an obligation to pay.
The Seller sends an order confirmation email to the address provided by the Buyer.

Submission of the order by the Buyer constitutes a purchase proposal. The contract shall be deemed concluded when the Seller sends the order confirmation to the Buyer by email.

The Seller reserves the right not to accept orders in the event of product unavailability, pricing errors or other legitimate reasons. In such cases, the Seller shall promptly inform the Buyer.

The concluded contract is stored by the Seller in electronic format for the time required to process the order and comply with legal obligations, and is accessible upon request by the Buyer (art. 12, paragraph 1, letter b), Legislative Decree 70/2003).

The language available for the conclusion of the contract is Italian (art. 12, paragraph 1, letter e), Legislative Decree 70/2003).

5. Prices

All prices indicated on the website are expressed in Euro and shall be understood as including VAT, unless otherwise stated (art. 49, paragraph 1, letter e), Legislative Decree 206/2005).

Shipping costs are not included in the product price and are calculated and shown separately during the checkout procedure, before order confirmation.

The Seller reserves the right to change prices at any time, without prior notice. The price applied to the Buyer shall be the one indicated on the website at the time of order confirmation.

6. Payment methods

The following payment methods are accepted on the e-commerce website (art. 49, paragraph 1, letter g), Legislative Decree 206/2005):

6.1 Credit card / Debit card

The main credit and debit cards are accepted (Visa, Mastercard). Payment is processed through a secure payment gateway with SSL encryption. Card data are never stored on the Seller’s servers.

6.2 PayPal

The Buyer may pay through their PayPal account. The Buyer will be redirected to the PayPal website to complete the payment in complete security. It is also possible to pay by credit card through the PayPal system without the need to have a PayPal account.

6.3 Advance bank transfer

Payment by bank transfer must be made in advance of order shipment.

Bank details: BANCA CREDEM – MILAN

IBAN IT 53 V 03032 01602 010000 430106 – BACRIT21069

Payment reference to be indicated: order number and customer name.

Credit times: bank transfers usually require 2-3 business days. The goods are not shipped before receipt and verification of the credited amount.

6.4 Payment security

All transactions take place via a secure connection (HTTPS/SSL protocol). Sensitive data are processed in compliance with PCI-DSS regulations. In the event of suspected fraud, the Seller reserves the right to cancel the order and refund the amount paid.

7. Product availability

The availability of products indicated on the website is updated in real time as far as possible. In the event of subsequent unavailability after order confirmation, the Seller undertakes to promptly inform the Buyer and to offer, at the Buyer’s choice, an alternative product or a full refund of the amount paid.

8. Shipping and delivery

8.1 Shipping methods

The Seller ships throughout Italy and to numerous European and non-European countries through express couriers selected to ensure reliability and traceability.

Main courier partners: BRT, GLS, DHL, SDA / Poste Italiane, UPS.

8.2 Order processing times

Orders are processed on business days (Monday-Friday, excluding public holidays). Processing times are generally 1-2 business days from payment confirmation (or from receipt of the credited amount for bank transfers).

8.3 Delivery times

Italy – Standard shipping: 2-4 business days; Express shipping: 1-2 business days.

Europe: 3-7 business days depending on the country of destination.

Rest of the world: 7-15 business days depending on the country of destination.

The times indicated are estimated and non-binding. In any case, delivery shall take place within 30 days from the conclusion of the contract, unless otherwise agreed (art. 61, Legislative Decree 206/2005).

8.4 Shipping costs

Shipping costs vary according to the weight, package dimensions and destination. They are calculated automatically and shown before order confirmation during the checkout procedure.

8.5 Tracking

For each shipped order, a tracking code (tracking number) is provided by email, allowing the delivery status to be monitored on the courier’s website.

8.6 Delivery and acceptance

Shipments require the recipient’s signature upon delivery. In case of absence, the courier will leave a notice and the Buyer may arrange a new delivery or collection at a pickup point.

In the event of a visibly damaged package, the Buyer must:

Accept the package with a written reservation on the courier’s document, indicating the nature of the damage.
Photograph the package and the product before opening it.
Contact the Seller within 24 hours of delivery at info@restartmilano.it.

The Seller undertakes to manage the claim with the courier and to provide the most appropriate solution (replacement or refund).

8.7 Customs duties and taxes

For shipments outside the European Union, customs duties and local taxes may apply. Such amounts are borne by the recipient and are not included in the sale price or in the shipping costs.

8.8 Failed delivery

In the event of failed delivery due to the recipient’s absence, the courier will leave a notice and will attempt a second delivery or deposit the package at a collection point. The Seller is not responsible for delays caused by incorrect information provided by the Buyer or by force majeure events.

9. Right of withdrawal

9.1 Exercise of the right of withdrawal

The consumer Buyer (a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out) has the right to withdraw from the contract within 14 (fourteen) days, without having to provide any reason and without any penalty (arts. 52 et seq., Legislative Decree 206/2005).

The withdrawal period starts from the day on which the Buyer or a third party, other than the carrier and designated by the Buyer, acquires physical possession of the goods.

To exercise the right of withdrawal, the Buyer must inform the Seller of their decision to withdraw from the contract by means of an explicit statement, sent before the expiry of the 14-day period, by:

Email to: restart@restartmilano.com
Using the standard withdrawal form attached to these Terms and Conditions (Annex A), without this constituting an obligation.

The burden of proof relating to the exercise of the right of withdrawal within the prescribed terms lies with the Buyer.

9.2 Effects of withdrawal

In the event of validly exercised withdrawal, the Seller shall reimburse all payments received from the Buyer, including standard delivery costs (excluding supplementary costs resulting from the choice of a delivery method other than the standard one), without undue delay and in any case within 14 days from the day on which it was informed of the Buyer’s decision to withdraw (art. 56, Legislative Decree 206/2005).

The refund shall be made using the same means of payment used by the Buyer for the initial transaction, unless expressly agreed otherwise, and without the Buyer incurring any cost for the refund.

The Seller may withhold the refund until receipt of the returned goods, or until the Buyer has provided evidence of having sent back the goods, whichever occurs first.

9.3 Return of products

The Buyer must return the goods without undue delay and in any case within 14 days from the date on which they communicated their decision to withdraw.

The direct costs of returning the goods shall be borne by the Buyer (art. 57, Legislative Decree 206/2005).

The products must be returned under the following conditions:

Intact, unused and undamaged, except for handling necessary to establish their nature, characteristics and functioning.
In the original packaging, with all accessories and documentation included.
With suitable outer packaging for transport.

The Buyer is liable only for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods themselves (art. 57, paragraph 2, Legislative Decree 206/2005).

It is recommended to use a tracked and insured shipping service, as the Seller is not responsible for any damage or loss during return transport.

9.4 Exclusions from the right of withdrawal

Pursuant to art. 59 of Legislative Decree 206/2005, the right of withdrawal is excluded in relation to:

Goods made to measure or clearly personalised.
Goods liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return for hygiene reasons or reasons connected with health protection and which have been opened after delivery.

Where a product sold by the Seller falls within one of the exceptions indicated above, this shall be clearly specified in the product sheet before purchase.

10. Legal guarantee of conformity

All products sold by the Seller are covered by the legal guarantee of conformity provided for by arts. 128-135 of Legislative Decree 206/2005 (Consumer Code), in favour of the consumer Buyer.

The Seller is liable to the Buyer for any lack of conformity existing at the time of delivery of the goods that becomes apparent within 2 (two) years from such delivery (art. 133, Legislative Decree 206/2005).

The Buyer must report the lack of conformity to the Seller within 2 (two) months from the date of its discovery, by sending communication to info@restartmilano.it with:

Order number and date of purchase.
Photographs of the product showing the defect.
Detailed description of the problem.

In the event of a lack of conformity, the Buyer has the right, at their choice and free of charge, to have the goods repaired or replaced, unless the requested remedy is objectively impossible or excessively burdensome. In the alternative, the Buyer has the right to an appropriate price reduction or to termination of the contract (art. 135-bis, Legislative Decree 206/2005).

11. Privacy and personal data protection

The processing of the Buyer’s personal data is carried out in compliance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 (Privacy Code), as amended by Legislative Decree 101/2018.

For complete information on the processing of personal data, the purposes and methods of processing, the rights of the data subject and the identity of the Data Controller, reference is made to the Privacy Notice (Privacy Policy) available on the page: https://acconsento.click/informative/page/11736/en.

For information on the use of cookies, reference is made to the Cookie Policy available on the page: https://acconsento.click/cookies/page/en/11736.

12. Dispute resolution

The consumer Buyer may use the alternative dispute resolution procedures (ADR – Alternative Dispute Resolution) provided for by Legislative Decree 130/2015, which implemented Directive 2013/11/EU.

The list of ADR bodies can be consulted on the website of the Ministry of Enterprises and Made in Italy: https://www.mimit.gov.it

The Buyer may also use the mediation procedure pursuant to Legislative Decree 28/2010, by submitting an application to a mediation body registered in the register held by the Ministry of Justice.

(Legal reference: art. 141-sexies, Legislative Decree 206/2005; art. 12, paragraph 1, letter f), Legislative Decree 70/2003.)

13. Applicable law and competent court

These General Terms and Conditions of Sale are governed by Italian law.

For any dispute arising from the interpretation or performance of these Terms and Conditions, the competent court shall be the Court of Milan, unless otherwise provided by mandatory provisions of law. For consumer Buyers, the competent court shall be that of the place of residence or domicile of the consumer, where located in Italian territory (art. 66-bis, Legislative Decree 206/2005).

14. Amendments to these Terms and Conditions

The Seller reserves the right to amend these Terms and Conditions at any time. The applicable Terms and Conditions are those in force on the date the order is submitted by the Buyer. Any amendments shall not affect orders already confirmed.

Annex A – Standard withdrawal form

(Pursuant to art. 49, paragraph 1, letter h), and Annex I, Part B, of Legislative Decree 206/2005)

Complete and return this form only if you wish to withdraw from the contract.

Addressee:

RESTARTMILANO S.R.L.

Registered office: VIA DOMENICO SCARLATTI 40 – 20124 MILAN ITALY

Email: restart@restartmilano.com

I/We (*) hereby notify (*) withdrawal from my/our (*) contract of sale of the following goods/services (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified in paper form):

Date:

(*) Delete as appropriate.

Document updated: April 2026 | RESTARTMILANO S.R.L. – VAT No. 07527730969 – restart@restartmilano.com